Privacy Policy
Last updated:
This Privacy Policy describes how Vitcleanyouth, operating through the website vitcleanyouth.world, collects, uses, stores, and protects personal information in connection with our walking habit coaching services, including the Starter Stride Plan, Weekly Walk Coaching, and Premium Path Program. We are committed to handling your data responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Data Controller
The data controller responsible for your personal information is Vitcleanyouth, located at 63 Mason St, Maroubra NSW 2035, Australia. You may contact us regarding privacy matters by phone at +61481307778 or through the contact form at reach-us.html. Our designated privacy contact handles all inquiries related to data access, correction, and deletion requests.
2. Information We Collect
We collect personal information that you voluntarily provide when engaging with our walking habit coaching products and services. This may include your full name, email address, phone number, postal address, payment details, walking activity preferences, fitness goals, schedule availability, and any messages you submit through our contact form.
When you visit vitcleanyouth.world, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages viewed, session duration, and device identifiers. This information is collected through cookies and similar technologies as described in our Cookies Policy.
2.1 Coaching-Specific Data
For clients enrolled in our walking coaching programs, we additionally collect information about your walking frequency, preferred routes, stride goals, progress milestones, session attendance records, and feedback provided during coaching interactions. This data enables us to personalise your coaching experience and track habit formation progress throughout your program duration.
3. How We Use Your Information
We use your personal information for the following purposes related to our walking habit coaching products:
- To deliver, administer, and personalise our walking habit coaching services including the Starter Stride Plan, Weekly Walk Coaching, and Premium Path Program
- To process payments, manage subscriptions, and fulfil product purchases
- To communicate with you regarding your coaching sessions, program updates, route recommendations, and account information
- To analyse usage patterns and improve our coaching methodologies, website functionality, and product offerings
- To comply with applicable legal obligations, resolve disputes, and enforce our Terms of Use
- To send promotional communications about new coaching packages or walking events, where you have provided consent
4. Legal Basis for Processing
We process your personal data based on one or more of the following grounds: your explicit consent provided when submitting our contact form or enrolling in a coaching program; the necessity of processing to perform our contract with you for coaching services; our legitimate interests in operating and improving our walking habit coaching business; and compliance with legal obligations under Australian law.
5. Data Sharing and Disclosure
Vitcleanyouth does not sell your personal information to third parties. We may share your data with trusted service providers who assist us in delivering our walking coaching products, including payment processors, email service providers, cloud hosting platforms, and analytics tools. All third-party processors are bound by contractual obligations to protect your data and use it only for specified purposes.
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect the rights, property, or safety of Vitcleanyouth, our clients, or the public.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Coaching session records and progress data are typically retained for three years following the completion of your program. Contact form submissions are retained for two years. Financial transaction records are kept for seven years in accordance with Australian tax regulations.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, secure server infrastructure, access controls, and regular security assessments. While we strive to protect your data, no method of electronic transmission or storage is completely secure.
8. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you, request correction of inaccurate data, and lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached. To exercise any of these rights, contact us through reach-us.html or by phone at +61481307778.
8.1 Access and Correction
You may request a copy of the personal information we hold about you. We will respond to access requests within thirty days. If any information is inaccurate, incomplete, or outdated, you may request that we correct or update it. We will take reasonable steps to verify your identity before processing any access or correction request.
8.2 Withdrawal of Consent
Where we process your data based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal and may limit our ability to continue providing certain coaching services.
9. International Data Transfers
Some of our service providers may be located outside Australia. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including contractual clauses requiring recipients to comply with privacy standards comparable to the Australian Privacy Principles.
10. Children
Our walking habit coaching services are intended for individuals aged eighteen and over. We do not knowingly collect personal information from children under eighteen. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our coaching products, data practices, or legal requirements. The updated version will be posted on vitcleanyouth.world with a revised effective date. We encourage you to review this page periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our handling of your personal data in relation to our walking habit coaching products, please contact Vitcleanyouth at 63 Mason St, Maroubra NSW 2035, Australia, by phone at +61481307778, or through our contact page at reach-us.html.