Return Policy

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This Return Policy outlines the cancellation, refund, and exchange terms for all walking habit coaching products offered by Vitcleanyouth through vitcleanyouth.world. We want you to feel confident when investing in our coaching services, and this policy ensures transparency regarding your options if a product does not meet your expectations.

1. Scope

This policy applies to all paid coaching products including the Starter Stride Plan at A$89, Weekly Walk Coaching at A$149 per month, and the Premium Path Program at A$299. It covers purchases made directly through vitcleanyouth.world or by contacting our team at reach-us.html. Free consultations and complimentary resources are excluded from this policy.

2. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services rectified if they fail to meet consumer guarantees and the failure does not amount to a major failure. Nothing in this Return Policy limits or excludes your rights under the Australian Consumer Law.

3. Starter Stride Plan

The Starter Stride Plan is a four-week coaching product priced at A$89. If you are unsatisfied with the program, you may request a full refund within seven days of your program start date, provided you have not accessed more than one coaching session or downloaded personalised route maps. Refund requests must be submitted in writing through reach-us.html with your purchase confirmation details.

After seven days or after accessing more than one session, partial refunds may be considered on a case-by-case basis at the discretion of Vitcleanyouth management. No refunds are available after the four-week program period has concluded.

4. Weekly Walk Coaching

Weekly Walk Coaching is a recurring monthly subscription at A$149 per month. You may cancel your subscription at any time by providing fourteen days written notice before your next billing date. Cancellation takes effect at the end of the current billing period, and no further charges will be applied.

If you cancel within the first fourteen days of your initial subscription and have not attended any live coaching sessions, you are eligible for a full refund of your first monthly payment. Refunds for subsequent billing periods are not available unless required under the Australian Consumer Law due to a major service failure.

You may request a temporary pause of up to thirty days on your subscription once per calendar year. During a pause, billing is suspended and coaching sessions are rescheduled upon reactivation.

5. Premium Path Program

The Premium Path Program is a twelve-week intensive coaching product priced at A$299. A full refund is available within fourteen days of the program start date if you have not attended more than two one-on-one coaching sessions or participated in any group walk events.

After fourteen days, partial refunds may be calculated based on the number of remaining unused coaching sessions. The refund amount equals the total program fee minus the value of sessions already delivered at the standard per-session rate. No refunds are available after completing more than eight of the twelve weekly sessions.

6. How to Request a Refund

To request a refund or cancellation, contact Vitcleanyouth through reach-us.html or by phone at +61481307778. Include your full name, email address, product purchased, purchase date, and reason for the request. Our team will acknowledge your request within two business days and process eligible refunds within ten business days of approval.

Refunds are issued to the original payment method used for purchase. If the original payment method is no longer available, alternative arrangements will be made in consultation with you. Please allow an additional five to ten business days for your financial institution to process the refund.

7. Non-Refundable Items

The following are non-refundable under normal circumstances: completed coaching sessions, delivered personalised route maps, digital habit tracking worksheets that have been downloaded, group walk event attendance fees, and any third-party costs incurred on your behalf such as venue bookings for in-person sessions.

8. Product Exchanges and Upgrades

You may upgrade from the Starter Stride Plan to Weekly Walk Coaching or the Premium Path Program at any time. The remaining value of your current product will be credited toward the new product price. Downgrades from Premium Path Program to Starter Stride Plan or Weekly Walk Coaching are subject to the partial refund calculation described in Section 5.

Coaching products are personal and non-transferable. They cannot be sold, gifted, or assigned to another individual without prior written approval from Vitcleanyouth.

9. Service Interruptions

If Vitcleanyouth is unable to deliver scheduled coaching sessions due to circumstances within our control, we will reschedule sessions at no additional cost or provide a proportional credit toward future services. If service interruption extends beyond thirty consecutive days, you may request a full refund for the affected billing period.

10. Disputes

If you are dissatisfied with the outcome of a refund request, you may escalate the matter by contacting our management team through reach-us.html. We are committed to resolving disputes fairly and promptly. If a resolution cannot be reached, you may contact the NSW Fair Trading office or the Australian Competition and Consumer Commission for further assistance.

11. Changes to This Policy

Vitcleanyouth may update this Return Policy from time to time. Changes will be posted on vitcleanyouth.world with an updated effective date. The policy in effect at the time of your purchase applies to that transaction.

12. Contact

For refund requests, cancellations, or questions about this Return Policy, contact Vitcleanyouth at 63 Mason St, Maroubra NSW 2035, Australia, by phone at +61481307778, or through reach-us.html.